FAQ

Frequently Asked Questions

Everything you need to know about MxCRED and credit management.

Getting Started

What is MxCRED?

MxCRED is an AI-powered credit management platform that helps you understand, improve, and maintain your credit score. We provide personalized insights, real-time monitoring, and smart recommendations.

How do I get started?

Simply sign up for a free account, connect your bank accounts or credit cards, and start monitoring your credit score. Our AI will analyze your profile and provide personalized recommendations.

Is MxCRED free?

MxCRED offers a free plan with basic features. We also have paid plans with advanced features like real-time updates, AI insights, and score simulator.

Credit Score

What is a credit score?

A credit score is a three-digit number that represents your creditworthiness. It ranges from 300 to 900, with higher scores indicating better credit health.

How often is my credit score updated?

Credit scores are typically updated once a month. With our Pro plan, you get real-time updates whenever there are changes to your credit profile.

How can I improve my credit score?

Our AI provides personalized recommendations, but generally: pay bills on time, keep credit utilization low, maintain a good mix of credit, and avoid too many credit applications.

Security & Privacy

Is my data secure?

Yes, we use bank-level 256-bit encryption and advanced security protocols to protect your data. We never share your personal information with third parties.

What credit bureaus do you use?

We work with all major credit bureaus in India including Equifax, Experian, and CRIF High Mark.

Can I delete my data?

Yes, you can request to delete your account and all associated data at any time from your settings.

Billing & Plans

What payment methods do you accept?

We accept all major credit cards, debit cards, UPI, and net banking.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Your access will continue until the end of your billing period.

Is there a free trial?

Yes, all paid plans come with a 7-day free trial. No credit card required to start.

Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team.

Get in Touch